Desired start date: June 2024

Location: Jacksonville, Florida

We believe the future of the operating room lies in the hands of the empowered surgeon. They are bolstered with complete control, renewed confidence, and technology adaptable to any situation.

Our Maestro System delivers this empowerment, resulting in improved operating room efficiency and surgical care for patients - We are using tomorrow's technology to change surgery today.

Our blended French-American team is passionate about building this future. Together we are pushing the boundaries in a fast-paced yet focused and deliberate environment. We challenge ourselves often and celebrate our achievements. We believe that communication and planning are as important as execution.

🎉 The Role

Your Core Responsibilities

The Account Representative will provide clinical support and data collection with Moon Surgical customers and Maestro programs. This includes surgical case support, troubleshooting in the OR, data collection, and questionnaire completion before, during, and after Maestro cases.

The Account Representative will be the face of Moon Surgical in customer accounts, building a positive and productive customer relationship commensurate with the Moon brand. The Representative will also be a primary channel for field feedback, which will refine and focus the company's commercial and product development efforts. The ideal candidate will have clinical and surgical support experience and the ability to manage surgical products in an OR environment, preferably with general, laparoscopic, or robotic surgery background. The ideal candidate will possess excellent communication and organizational skills. As the face of the company, they must effectively engage with a cross-functional clinical team, including surgeons, nurses, and administrators. Additionally, they must maintain regular and structured communication with the leadership team to ensure that field information is conveyed efficiently and clearly. We seek candidates who thrive in a multidisciplinary role to anticipate, translate, facilitate, and execute across teams and customers. The successful individual will be adaptable and energized by a dynamic startup environment as a key team member working to improve surgical outcomes within minimally invasive surgery.

Your Day-to-day Activities

• Develop the strong clinical acumen necessary to articulate and convey the value of the Maestro System to clinical teams.
• Educate surgeons and staff on Maestro's clinical & economic benefits and deliver established messaging and best practices with confidence, enthusiasm, and respect.
• Collect and upload critical perioperative data as part of the Maestro Limited Market Release and Quality Improvement Registry.
• Guide surgeons and facility staff in using Maestro before, during set-up, and within the case to ensure efficient and successful surgical outcomes and customer satisfaction.
• Ensure deliverables are performed per Moon’s QMS and company policies.
• Own day-to-day coordination of account activities and necessary tasks to support procedures, including managing logistics, inventory, training, and deployment of product updates.
• Effectively work cross-functionally with Moon Surgical Team members to deliver an exceptional customer experience.
• Resolve customer issues or complaints, and relay customer feedback promptly.

How You’ll Fit In

The role will interface with team members across the company and report to the Clinical Account Manager and/or the Area Vice President and the Commercial organization.

🧭 Qualifications, Skills & Attributes

• Bachelor’s degree in a technical or science-related field

• 1+ years of experience in medical device clinical support or sales

• Must live near a major US airport

• Experience and interest in the laparoscopic and/or surgical robotics space. Specific soft tissue (general, gynecologic, urologic, thoracic) surgery experience/exposure preferred

• Extensive time spent in the operating room supporting surgeons

• Self-starter with the ability to function in a rapidly evolving startup environment

• Strong critical thinking, problem-solving, and communication skills

• Capability to use computer organization & communication skills, including tools like Notion, Slack, Outlook, and Excel

🧮 Compensation, Benefits & Other Details

• 25 Days of Paid Vacation

• 10 Paid Holidays

• 401k with matching

• Competitive Vision, Dental, and Health benefits

• Occasional national and international travel required

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