Desired start date: June 2024
Location: Jacksonville, Florida
We believe the future of the operating room lies in the hands of the empowered surgeon. They are bolstered with complete control, renewed confidence, and technology adaptable to any situation.
Our Maestro System delivers this empowerment, resulting in improved operating room efficiency and surgical care for patients - We are using tomorrow's technology to change surgery today.
Our blended French-American team is passionate about building this future. Together we are pushing the boundaries in a fast-paced yet focused and deliberate environment. We challenge ourselves often and celebrate our achievements. We believe that communication and planning are as important as execution.
Your Core Responsibilities
The Account Representative will provide clinical support and data collection with Moon Surgical customers and Maestro programs. This includes surgical case support, troubleshooting in the OR, data collection, and questionnaire completion before, during, and after Maestro cases.
The Account Representative will be the face of Moon Surgical in customer accounts, building a positive and productive customer relationship commensurate with the Moon brand. The Representative will also be a primary channel for field feedback, which will refine and focus the company's commercial and product development efforts. The ideal candidate will have clinical and surgical support experience and the ability to manage surgical products in an OR environment, preferably with general, laparoscopic, or robotic surgery background. The ideal candidate will possess excellent communication and organizational skills. As the face of the company, they must effectively engage with a cross-functional clinical team, including surgeons, nurses, and administrators. Additionally, they must maintain regular and structured communication with the leadership team to ensure that field information is conveyed efficiently and clearly. We seek candidates who thrive in a multidisciplinary role to anticipate, translate, facilitate, and execute across teams and customers. The successful individual will be adaptable and energized by a dynamic startup environment as a key team member working to improve surgical outcomes within minimally invasive surgery.
Your Day-to-day Activities
How You’ll Fit In
The role will interface with team members across the company and report to the Clinical Account Manager and/or the Area Vice President and the Commercial organization.
Bachelor’s degree in a technical or science-related field
1+ years of experience in medical device clinical support or sales
Must live near a major US airport
Experience and interest in the laparoscopic and/or surgical robotics space. Specific soft tissue (general, gynecologic, urologic, thoracic) surgery experience/exposure preferred
Extensive time spent in the operating room supporting surgeons
Self-starter with the ability to function in a rapidly evolving startup environment
Strong critical thinking, problem-solving, and communication skills
Capability to use computer organization & communication skills, including tools like Notion, Slack, Outlook, and Excel
25 Days of Paid Vacation
10 Paid Holidays
401k with matching
Competitive Vision, Dental, and Health benefits
Occasional national and international travel required