Desired start date: ASAP

Location: San Carlos, USA

We believe the future of the operating room lies in the hands of the empowered surgeon. They are bolstered with complete control, renewed confidence, and technology adaptable to any situation.

Our Maestro System delivers this empowerment, resulting in improved operating room efficiency and surgical care for patients - We are using tomorrow's technology to change surgery today.

Our blended French-American team is passionate about building this future. Together we are pushing the boundaries in a fast-paced yet focused and deliberate environment. We challenge ourselves often and celebrate our achievements. We believe that communication and planning are as important as execution.

🎉 The Role

Your Core Responsibilities

You will be fully immersed in the ongoing support and optimization of the Maestro System. As a key member of the Systems Engineering team at Moon Surgical, you will be responsible for maintaining, troubleshooting, and enhancing system and sub-System level performance throughout the product lifecycle. Your critical role will be to ensure the long-term reliability and functionality of the Maestro system, responding to issues in the field, implementing design improvements, and ensuring that the system continues to meet performance, safety, and regulatory standards.

Your Day-to-day Activities

• Product Support and Analysis:
  • Work closely with customer support teams, engineers, and clinicians to quickly and effectively diagnose and resolve issues that arise in clinical real-world settings.
  • Lead the root cause analysis and help implement corrective actions based on findings from field issues or performance tests.
  • Analyze field data to identify patterns of failure or areas for improvement.
• Continuous Improvement:
  • Collaborate with cross-functional teams to implement design modifications and improvements based on feedback from field performance.
  • Lead initiatives to improve system reliability and extend product life.
  • Identify and address issues related to manufacturability, serviceability, and end-user experience.
• Testing and Validation:
  • Develop and execute test plans to validate system updates or enhancements before release.
  • Ensure all design changes are rigorously tested to maintain compliance with safety and regulatory standards.
• Regulatory Compliance and Documentation:
  • Maintain up-to-date documentation on product updates, system improvements, and field issues.
  • Collaborate with regulatory teams to ensure that all system modifications meet regulatory requirements and are properly documented for audit and submission purposes.
• Cross-Functional Collaboration:
  • Work closely with design, manufacturing, and quality teams to ensure that system improvements are integrated into the production process and implemented in the field.
  • Collaborate with customers, clinical teams, and internal stakeholders to understand system performance in the field.

How You’ll Fit In

• You will report to our Manager of Systems Engineering who will provide guidance and management on your short-, mid- and long-term projects within the organization through weekly 1-1 meetings.
• You will be in contact with all the team members globally, on an as-needed basis, with frequent interactions with management and technical resources.
• You will work closely with our Clinical Development, R&D, Manufacturing, Quality & Field Engineering teams
• The whole company meets in-person globally a few times a year, and you will rapidly have an opportunity to meet everyone involved, either in the US or Europe.

🧭 Qualifications, Skills & Attributes

• Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Systems, or related field).
• 3-5+ years of experience in a sustaining, product support, or systems engineering role.
• Experience with complex systems, especially in medical devices or robotics.
• Strong problem-solving skills and the ability to work collaboratively in a cross-functional environment.
• Knowledge of regulatory standards (e.g., FDA, ISO) and experience with maintaining compliance through product changes.
• Proficiency in data analysis, root cause analysis, and continuous improvement methodologies.
• Excellent communication skills and experience working directly with customers and stakeholders.

🧮 Compensation, Benefits & Other Details

• 25 Days of Paid Vacation

• 10 Paid Holidays

• 401k with matching

• Competitive Vision, Dental, and Health benefits

• Regular national and international travel required